Country Lead (Ride-hailing)

TL;DR

Country Lead (Ride-hailing): Driving national strategy and operational excellence for a global ride-hailing platform with an accent on marketplace dynamics, regulatory compliance, and cross-functional leadership. Focus on scaling operations, optimizing revenue streams, and managing high-stakes stakeholder relationships in the Malaysian market.

Location: Must be based in Kuala Lumpur, Malaysia (Hybrid)

Company

A global ride-hailing and multi-service platform dedicated to challenging injustice and providing fair pricing solutions across 48 countries.

What you will do

• Develop and implement operational standards aligned with global strategy.
• Manage marketplace supply and demand balance to optimize performance.
• Lead market expansion efforts, including city launches and regulatory compliance.
• Facilitate collaboration between country, regional, and central teams.
• Represent the company in public forums and manage PR and government relations.
• Oversee service quality standards and customer support performance.

Requirements

• 5+ years of experience in operations, general management, or marketplace leadership.
• Proven experience in ride-hailing, e-commerce, or platform-based businesses.
• Fluent in Malay Bahasa and English.
• Strong track record in leading cross-functional teams in high-growth environments.
• Demonstrated ability to resolve complex problems and drive scalable solutions.
• Deep understanding of local market dynamics and regulatory environments.

Culture & Benefits

• Hybrid work mode with a flexible schedule.
• Comprehensive health and life insurance coverage.
• Access to professional counseling services (psychological, financial, and legal).
• Diverse internal training programs and support for external courses.
• Provision of all necessary work equipment.