Technical Customer Success Manager (HR Tech)

TL;DR

Technical Customer Success Manager (HR Tech): Managing enterprise customer relationships and technical integrations for an AI-powered employee relations platform with an accent on API implementations and data ingestion. Focus on diagnosing complex system issues, driving product adoption, and owning the full commercial lifecycle of enterprise accounts.

Location: Remote (United States)

Company

hirify.global provides AI-native technology to help People teams manage employee relations, case management, and workplace investigations at scale.

What you will do

• Serve as the primary technical point of contact for enterprise accounts, handling API/integration troubleshooting and JSON configurations.
• Guide customers through API implementations, including authentication, data mapping, and error handling.
• Own the full commercial lifecycle of an Enterprise book of business, including renewals, expansions, and risk mitigation.
• Partner with Product and Engineering to synthesize customer feedback into actionable insights for the product roadmap.
• Develop tailored success plans by analyzing customer HR workflows and organizational structures.
• Proactively monitor customer health signals to intervene and prevent churn before escalation.

Requirements

• 4+ years of experience in Technical Customer Success or Technical Account Management at a B2B SaaS company.
• Hands-on experience with REST and GraphQL APIs, JSON payloads, and integration debugging.
• Working knowledge of SQL for querying and validating customer data.
• Ability to analyze logs and diagnose complex issues across different systems and data flows.
• Must be based in the United States.
• Exceptional communication skills to translate technical concepts for HR practitioners and business priorities for IT teams.

Nice to have

• Experience in HR tech or working with people operations teams.
• Familiarity with HRIS systems, HR workflows, or compliance environments.
• Experience with CS Operations and process design to drive efficiency improvements.