Plus
Включить Plus
Назад
Company hidden
19 часов назад

Principal Support Engineer (Edge Cloud)

Формат работы
remote (только Europe)/hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Serbia/Poland/Cyprus +1 еще
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/

TL;DR

Principal Support Engineer (Edge Cloud): Acting as the final escalation point for complex technical issues related to Cloud infrastructure and services with an accent on compute, networking, and virtualization. Focus on investigating root causes, coordinating high-severity incident resolution, and mentoring L1/L2 support teams.

Location: Must be based in Poland, Serbia, Cyprus, or Georgia (Hybrid or Remote options available).

Company

hirify.global is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences with 210+ edge locations and 50+ cloud regions.

What you will do

  • Act as the final escalation point for complex technical issues involving Cloud infrastructure.
  • Investigate, diagnose, and resolve advanced incidents across compute, storage, networking, and virtualization.
  • Own high-severity incidents and coordinate resolution efforts with Engineering, DevOps, and SRE teams.
  • Contribute to root cause analysis (RCA) and develop preventive action plans.
  • Support the deployment, upgrades, and maintenance of production Cloud environments.
  • Mentor and provide technical support to L1 and L2 engineers while maintaining documentation and runbooks.

Requirements

  • 5+ years of experience in Cloud infrastructure support, system administration, or technical operations.
  • Strong understanding of Cloud technologies including compute, networking, storage, and security.
  • Hands-on experience with Linux/Unix systems.
  • Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, or VMware Cloud).
  • Familiarity with monitoring and logging tools like Prometheus, Grafana, ELK, or Splunk.
  • English level B2 or higher required.

Nice to have

  • Automation and scripting skills (Python, Bash, PowerShell).
  • Experience with CI/CD pipelines and infrastructure-as-code (Terraform, Ansible).
  • Relevant Cloud certifications (AWS, Azure, GCP).
  • Knowledge of ITIL incident and problem management.

Culture & Benefits

  • Competitive compensation package.
  • Flexible working hours with hybrid or remote options.
  • Work from anywhere in the world for up to 45 days per year.
  • Private medical insurance for you and your family.
  • Extra paid vacation and sick leave days.
  • Access to language courses and team social activities.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →