Customer Solutions Coordinator (Waste Industry)

TL;DR

Customer Solutions Coordinator (Project Management): Managing end-to-end project orders and customer experiences within the waste industry with an accent on project estimates, order management, and cross-functional collaboration. Focus on optimizing project performance, nurturing B2B relationships, and ensuring seamless delivery from order entry to billing.

Location: Hybrid schedule in Dublin, OH, US

Company

A global distribution company dedicated to improving quality of life by serving the world's most essential industries with a network of over 9,500 employees.

What you will do

• Manage end-to-end project orders, including entry, proactive follow-up, and completion through billing.
• Develop project estimates, customer pricing, and job order documentation.
• Monitor project performance and maintain trackers to ensure visibility into milestones.
• Collaborate with Billing, Sales, and cross-functional teams to proactively resolve issues.
• Provide insights on the hazardous waste industry, including competitor capabilities and cost structures.
• Act as a liaison to coordinate contractor partner involvement in project execution.

Requirements

• 3-5 years of experience in sales support, customer service, or project support.
• Minimum of an associate degree or equivalent experience.
• Customer service experience in a B2B environment.
• Required: Proficiency in SAP (or other ERP systems) and Salesforce.
• Location: Ability to work a hybrid schedule in Dublin, OH.

Nice to have

• Prior experience in the Waste Industry.

Culture & Benefits

• Commitment to a diverse workforce and a culture of inclusion.
• Opportunities for professional development and growth.
• Focus on safety, compliance, and high-level customer satisfaction.
• Work environment that emphasizes a "People Matter" philosophy.