Director of Business Operations (Fintech)

TL;DR

Director of Business Operations (Fintech): Scaling operational processes across CX, Product, and Risk functions to build a self-learning, AI-augmented organization with an accent on workflow automation and KPI optimization. Focus on designing agent-driven processes using AI, improving north star metrics, and aligning senior stakeholders on the BizOps roadmap.

Location: Hybrid in Toronto, ON

Salary: $184,500 - $225,500 CAD

Company

hirify.global is a digital banking platform providing business owners with tools for financial clarity, confidence, and control.

What you will do

• Partner with the VP of Operations to identify and execute high-impact operational opportunities.
• Lead the BizOps function across CX Ops, Product Ops, and Risk Ops, including direct management of operational leads.
• Build and optimize operating cadences, KPI structures, and accountability systems across functions.
• Design and deploy AI workflows and agent-driven processes using Claude and the existing tech stack.
• Own the quarterly BizOps roadmap and ensure senior stakeholder alignment on priorities and outcomes.
• Improve north star metrics including CSAT, ticket volume, and one-touch resolution.

Requirements

• Experience leading BizOps, Strategy & Operations, or similar functions in a scale-up environment.
• Hands-on experience designing AI workflows and automations that improve business outcomes.
• Data fluency with the ability to define KPIs, assess data quality, and prioritize based on trends.
• Strong systems thinking to connect people, process, tooling, and data into scalable workflows.
• Experience managing teams as a player-coach.
• Ability to navigate ambiguity and build playbooks in a zero-to-one environment.

Culture & Benefits

• Impact-based compensation model where growth is not limited to annual review cycles.
• High level of autonomy and trust in solving complex challenges.
• Culture of relentless reinvention and proactive improvement.
• Active integration of AI into daily work and organizational workflows.
• Mission-driven environment focused on helping small businesses thrive.

Hiring process

• 30-minute introductory call with the Talent team.
• 45-minute video call with the VP of Operations.
• 60-minute in-person interview with the Leadership team.
• Take-home case study followed by a 60-minute team interview.