Lead Account Support (Medtech)

TL;DR

Lead Account Support (Medtech): Leading a team of analysts to ensure post-sale success and satisfaction for PBM clients with an accent on KPI achievement and cross-functional coordination. Focus on optimizing internal client-specific processes, managing escalations, and driving customer retention.

Location: Remote (Must be based in the USA)

Company

hirify.global is a venture-backed Health-Tech company disrupting the Pharmacy Benefit Management (PBM) sector with a next-generation drug acquisition platform.

What you will do

• Manage and mentor a team of analysts to achieve key performance indicators for the customer success function.
• Build trusting relationships with cross-functional leadership to align on client goals.
• Coordinate internal and external teams to resolve escalated client issues and service recovery.
• Conduct business impact assessments to identify product and process gaps.
• Oversee client-facing reporting and assist in the hiring and candidate review process.
• Monitor and manage team member capacity and bandwidth.

Requirements

• Bachelor's degree or equivalent work experience.
• 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance.
• 2+ years of people management experience or evidence of informal leadership in process improvements.
• High-level communication skills with the ability to mediate conflict and foster honest dialogue.
• Strong consultative approach and ability to work independently in a cross-functional environment.

Culture & Benefits

• Comprehensive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance.
• 401(k) Retirement Savings Program and Flexible Spending Benefits.
• Discretionary Paid Time Off and Paid Company Holidays.
• Paid Parental Leave and Employee Assistance Program (EAP).
• Professional development and training opportunities.