Customer Experience Specialist (Portuguese)

TL;DR

Customer Experience Specialist (SaaS): Proactively guiding customers to achieve their goals using the platform with an accent on technical guidance and complex problem solving. Focus on diagnosing software issues, formulating unique technical solutions, and collaborating with development teams to improve product stability.

Location: Heredia, Costa Rica. Ability to work night shifts and weekends is required.

Company

hirify.global is an autonomous marketing platform that empowers teams to automate campaigns using AI agents and goal-based automation.

What you will do

• Advise customers on platform usage and technical best practices to achieve their business goals.
• Provide high-velocity technical guidance via screen sharing, chat, and email.
• Diagnose complex software problems and resolve account-level issues.
• Collaborate with development teams to drive stability and produce knowledge base articles.
• Identify and reproduce product bugs to determine high-impact improvement opportunities.
• Identify opportunities for potential growth of a customer's services.

Requirements

• Fluent English, Spanish, and Portuguese (speaking, reading, and writing).
• Strong analytical and communication skills with the ability to perform under pressure.
• Ability to explain technical problems succinctly and clearly.
• Flexibility to work night shifts and weekends.
• Prior experience in SaaS or Technical support is a plus.

Culture & Benefits

• Comprehensive health and dental benefits paid 100% for employees and dependents.
• Home office stipend and in-office meal and transportation perks.
• Professional development via LinkedIn Learning and career growth programs.
• Generous paid time off and a four-week paid sabbatical with bonus after five years.
• Inclusive, multicultural environment with dedicated Employee Resource Groups.