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25 дней назад

Customer Success Associate (Hospitality)

Формат работы
remote (только Europe)
Тип работы
fulltime
Грейд
junior/middle
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Success Associate (Hospitality): Supporting the execution of high-volume operational work across onboarding, configuration, and customer support initiatives with an accent on maintaining hotel account accuracy and resolving operational tickets. Focus on coordinating onboarding sessions, managing real-time guest-facing interactions, and contributing to process improvements within a fast-paced hospitality AI platform environment.

Location: Must be based in LATAM

Company

hirify.global provides a modern, AI-powered hospitality platform used by over 20,000 hoteliers worldwide to streamline operations and enhance guest experiences.

What you will do

  • Create and configure hotel accounts in backend systems with high attention to branding and accuracy.
  • Resolve operational tickets related to registration cards, authorization forms, and messaging configurations.
  • Coordinate and schedule onboarding and training sessions for new hotel partners.
  • Support high-volume rollout initiatives and configuration projects.
  • Provide real-time support for guest-facing interactions, including remote check-in assistance.
  • Identify and implement process improvements to enhance team efficiency.

Requirements

  • 1–3 years of experience in customer support, customer success, operations, or hospitality.
  • Must be based in LATAM.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Excellent written and verbal communication skills.
  • Comfortable working flexible schedules, including weekends, based on operational needs.
  • Experience with CRM systems, ticketing platforms, or similar operational tools.

Nice to have

  • Experience working in hospitality or hotel front desk operations.
  • Familiarity with PMS systems such as Opera.

Culture & Benefits

  • Canary Days: Monthly company-wide days off to ensure extended weekends.
  • Self Improvement Club: Monthly budget for personal goal-related purchases.
  • Professional Development: Budget for cross-functional learning and growth.
  • Travel Reimbursement: Stipends for visiting company offices in New York, San Francisco, or Dallas.
  • Personal Travel Reimbursement: Credits for stays at hotels that use Canary software.

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