Customer Success Engineer (Enterprise Engineering)

TL;DR

Customer Success Engineer (Enterprise Engineering): Building and evolving enterprise-grade systems and tooling to support large-scale sellers with an accent on data synchronization across marketplace, ERP, and e-commerce platforms. Focus on architecting intuitive solutions, driving cross-functional alignment, and leveling up internal support tooling to ensure seamless seller operations.

Location: Must live within commuting distance of our Los Angeles or San Francisco hub

Salary: $170,000 – $190,000

Company

hirify.global is the largest livestream shopping platform in North America and Europe, enabling sellers to build businesses across hundreds of categories.

What you will do

• Deliver seamless, bi-directional data synchronization across marketplace, e-commerce, and ERP systems.
• Partner with Product, Inventory, and Operations teams to translate business needs into technical requirements.
• Architect and evolve enterprise-grade systems that remain intuitive and scalable.
• Provide technical insight and hands-on implementation support for the Merchant team roadmap.
• Level up internal tooling to enable the organization to solve customer-facing problems at scale.
• Collaborate with Customer Experience and Business Development to build world-class support SOPs.

Requirements

• 5+ years of CSE-related experience in high-growth startups.
• Must live within commuting distance of Los Angeles or San Francisco.
• Bachelor’s Degree in Computer Science or equivalent work experience.
• Ability to work across the full stack (backend and frontend).
• Strong communication and presentation skills to articulate customer needs to engineering teams.
• Experience building bespoke solutions on top of existing internal frameworks.

Nice to have

• Experience with Shopify, Channel Advisor, or Magento.
• Deep understanding of e-commerce SaaS products.

Culture & Benefits

• Flexible Time off Policy and company-wide holidays.
• Comprehensive health insurance (Medical, Dental, Vision).
• 401k offering with employer match up to 4%.
• Monthly allowances for wellness, cell phone, internet, and app dogfooding.
• 16 weeks of paid parental leave plus gradual return-to-work program.
• Annual childcare allowance and lifetime family planning benefits.