Customer Data Specialist (Edtech)

TL;DR

Customer Data Specialist (Edtech): Supporting key accounts by providing data-driven insights to optimize IXL's implementation and benefits within schools and districts with an accent on creating custom reports that effectively communicate IXL's impact on student and school performance. Focus on translating complex stakeholder requests into accurate, well-structured reports and visualizations.

Location: Must be in our San Mateo, CA, headquarters office.

Salary: $70,000 to $90,000 + benefits

Company

hirify.global is the country's largest EdTech company, reaching millions of learners through a diverse range of products.

What you will do

• Build and maintain strong working relationships with Sales, Customer Success, Professional Learning, Research, and Marketing teams to understand reporting needs and prioritize requests effectively.
• Translate complex stakeholder requests into accurate, well-structured reports and visualizations that illuminate IXL usage, student growth, and overall progress.
• Develop a deep understanding of IXL's databases and proactively identify opportunities to refine and improve processes for data reporting.
• Collaborate with Engineering on intricate data requests, escalating and problem-solving effectively to deliver accurate outputs.

Requirements

• Bachelor's degree in mathematics, data analytics, or a related field.
• 3+ years of experience in a similar role (e.g., data analyst, data-driven customer success, or marketing analytics).
• Proven analytical skills, including the ability to translate complex data requests into clear reports and visualizations.
• Proficiency in Excel or Google Sheets; experience with Python (pandas, numpy, matplotlib) is a plus.
• Excellent written and verbal communication, and proven ability to collaborate cross-functionally.
• Self-motivated and organized, with the ability to manage a queue of requests independently and make sound decisions aligned with the team and company needs.
• Experience managing confidential customer data.

Culture & Benefits

• Foster collaboration and the open exchange of ideas.
• Value our team and treat one another with kindness and respect.
• Approach our work with passion, tenacity, and authenticity.
• Develop products that impact the lives of millions.
• Value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience.