Customer Care Specialist

TL;DR

Customer Care Specialist (Insurance): Supporting customers experiencing financial difficulties and managing debt recovery with an accent on empathy, one-call resolution, and professional communication. Focus on investigating cases, improving internal processes, and maintaining accurate records within a hybrid work environment.

Location: Must be based in or able to commute to Liverpool City Centre (Hybrid)

Salary: Up to £28,459 per annum plus performance-based bonus

Company

hirify.global is a leading UK-based insurance specialist with over 40 years of expertise, employing over 1,700 people and managing significant insurance portfolios.

What you will do

• Support customers facing financial vulnerability to achieve positive outcomes.
• Provide high-quality customer service aiming for one-call resolution.
• Assist with debt recovery while balancing customer and business needs.
• Respond to client and agent queries via phone, email, and letter.
• Investigate cases and perform root cause analysis to improve processes.
• Collaborate with internal departments and third parties to maintain professional relationships.

Requirements

• Must have the right to work in the UK (no visa sponsorship available).
• Must have at least one year remaining on Graduate or Post-Study Work visa if applicable.
• Experience supporting vulnerable customers or those in financial difficulty via telephone.
• Strong organizational skills and ability to prioritize workload.
• Computer literacy with proficiency in Microsoft Excel.
• Excellent verbal and written communication skills.

Nice to have

• Credit Control department experience within the Insurance Industry.

Culture & Benefits

• Up to 35 days of holiday including bank holidays with buy/sell options.
• 24/7 mental health support and free counseling.
• Hybrid working model to support work-life balance.
• Flexible benefits including early access to salary.
• Career development through leadership programs and learning initiatives.
• Inclusive workplace culture with various diversity and wellbeing accreditations.