Customer Care Administrator

TL;DR

Customer Care Administrator: Managing customer inquiries and ensuring high-level service delivery for software solutions with an accent on maintaining CRM data accuracy and resolving escalations. Focus on adhering to ISO9001 quality standards and driving process improvements within the customer support lifecycle.

Location: Must be based in or able to work from Bromley, UK (Hybrid/Remote)

Company

hirify.global is a software provider specializing in management information systems for the education sector.

What you will do

• Serve as a primary point of contact for customer inquiries and support requests.
• Manage the Customer Care mailbox to ensure all interactions meet defined SLAs.
• Maintain accurate customer records and documentation within Dynamics 365.
• Take ownership of customer complaints and escalations to ensure timely resolution.
• Collaborate with the Customer Care Manager to uphold ISO9001 quality procedures.
• Analyze customer feedback data, including CSAT and NPS, to identify process improvements.

Requirements

• Must be based in the United Kingdom
• Proven experience working in a customer service environment.
• Strong organizational and administrative capabilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work effectively both independently and within a team.

Nice to have

• Working knowledge of Dynamics 365 or similar CRM systems.
• Familiarity with hirify.global products and services.
• Understanding of ISO9001, ITIL, or other quality service frameworks.

Culture & Benefits

• Opportunity to work in a structured environment focused on quality and continuous improvement.
• Exposure to professional service frameworks like ISO9001 and ITIL.
• Collaborative team environment with a focus on customer-centric service delivery.