Customer Solutions Redress Administrator (Fintech)

TL;DR

Customer Solutions Redress Administrator (Fintech): Managing customer redress processes and resolving daily challenges to ensure outstanding customer experiences with an accent on communication and process adherence. Focus on meeting targets through efficient time management and professional telephony communication.

Location: Hybrid (Edinburgh), minimum of 2 days (40%) in the Edinburgh Citymark Office

Salary: £26,200 - £27,530

Company

A major financial institution rebooting its brand to build the future of finance.

What you will do

• Provide outstanding customer experiences and proactively resolve day-to-day challenges.
• Manage time and priorities effectively to consistently meet targets.
• Utilize strong telephony communication skills for customer interactions.
• Ensure strict adherence to established processes for redress administration.

Requirements

• Proven track record of providing outstanding customer service.
• Proficiency in Microsoft packages, specifically Excel and Teams.
• Strong communication skills via telephone.
• Must be based in or able to work from the Edinburgh Citymark Office.

Nice to have

• Knowledge of relevant customer service systems.
• Awareness of specific banking products and business areas.
• Ability to identify and implement more efficient task methods.

Culture & Benefits

• Comprehensive remuneration package including a performance share bonus.
• Generous pension contribution and a flexible cash pot to suit your lifestyle.
• Private health cover and 22 days holiday plus bank holidays.
• Access to various share schemes, including free shares.
• Continuous training and regular career development conversations.