Implementation Specialist I (SaaS)

TL;DR

Implementation Specialist I (SaaS): Configuring and onboarding enterprise clients onto the hirify.global identity platform with an accent on technical setup, API integration, and troubleshooting. Focus on managing staging and production environments, resolving configuration issues, and ensuring seamless client implementation through effective communication and technical support.

Location: Must be based in the United States

Salary: $65,000–$70,000

Company

hirify.global is a leader in phone-centric identity tokenization and cryptographic authentication, serving over 1,000 enterprise customers across industries like banking, healthcare, and crypto.

What you will do

• Configure new clients on the SaaS platform in both staging and production environments.
• Manage partner credentials and ensure secure, timely access to all environments.
• Configure test data and test cases to facilitate client development and testing.
• Respond to internal and external client tickets while adhering to contractual SLAs.
• Document client configurations and internal processes to maintain a reliable knowledge base.
• Collaborate with Integration Engineers and Project Managers to resolve configuration challenges.

Requirements

• Must be based in the United States (excluding San Francisco Bay Area).
• 1+ years of experience in client-facing support via ticketing systems or face-to-face.
• Experience with SaaS APIs, HTTP/S, JSON, XML, and Postman.
• 1+ years of experience with Splunk or equivalent logging tools.
• Experience with Salesforce or similar ticketing systems.
• hirify.globaln ability to explain technical concepts to non-technical audiences.

Nice to have

• Experience in the Identity or Fraud prevention space.

Culture & Benefits

• Competitive salary, bonus plan, and equity participation.
• Comprehensive medical benefits for employees and families.
• 401(k) retirement plan with company match.
• Unlimited vacation policy and flexible working hours.
• Wellness support including EAP and well-being reimbursements.