Client Account Service Specialist (Fintech)

TL;DR

Client Account Service Specialist (Fintech): Providing comprehensive account support, including documentation review, data maintenance, and account control and monitoring with an accent on verifying client account-related requests and ensuring accuracy. Focus on liaising with various parties, identifying risk issues, and improving process efficiency.

Location: Onsite BOS Singapore

Company

hirify.global is Asia’s Global Private Bank that promotes a culture of openness, teamwork and fairness.

What you will do

• Ensure all relevant approval is obtained and instruction provided by Business adheres to procedure.
• Act as a control unit and be able to identify risk issues while interacting with Front office.
• Respond to queries and resolve issues promptly, ensuring cases are either fully resolved or appropriately escalated within established timelines.
• Identify control gaps and work with team to review process efficiency and deliver improvements.

Requirements

• 2 to 4 years of experience in Banking, specifically in Account Opening/Maintenance or Client Service roles.
• Tertiary education.
• Proficient in Microsoft Office.
• Fluent in English (both written and verbal); knowledge of additional languages is a plus.
• Client-focused mindset with strong attention to detail.
• Strong team player with the ability to work independently and take initiative to drive tasks to completion.

Nice to have

• Proficiency in Microsoft Access, Power BI, Silverlake Integrated Banking System is a plus.

Culture & Benefits

• Invest in people through programmes that develop them on both professional and personal levels.
• Attractive remuneration packages.
• Non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices.