Mobile Support Engineer (Telecom)

TL;DR

Mobile Support Engineer (Telecom): Monitoring, troubleshooting, and escalating real-time core network and infrastructure issues to ensure optimal performance of mobile telecom networks. Focus on analyzing complex signaling traces, resolving L3-level incidents, and collaborating with international mobile operators to maintain high service availability.

Location: Must be based in Canada, Mexico, or the United States

Company

hirify.global is a dynamic telecom company focused on building and improving mobile network infrastructure.

What you will do

• Monitor and troubleshoot real-time core network and infrastructure issues.
• Analyze end-to-end call traces across various protocols (MAP, TCAP, RANAP, DIAMETER, SIP, GTP, etc.).
• Resolve L3-level telecom incidents and coordinate fault rectification with MNOs.
• Create on-demand dashboards in Grafana/Prometheus to monitor network metrics.
• Develop training materials related to signaling, troubleshooting, and best practices.
• Participate in a 24/7 on-call rotating roster.

Requirements

• 10+ years of experience in a telecom environment performing L3 support or similar roles.
• Solid understanding of 2G/3G/4G/VoLTE network protocols and signaling.
• Proficiency in analyzing signaling traces using Wireshark.
• Strong knowledge of the OSI model, TCP/IP, IPv4, and IPv6.
• Basic scripting skills in Python, Linux, and Bash.
• Proficient English (written and spoken) is required.

Nice to have

• Experience with SS7 signaling network troubleshooting.
• Experience with ElasticSearch.

Culture & Benefits

• Opportunity to work with industry experts in a busy telecom environment.
• Commitment to a diverse, equitable, and inclusive workplace.
• Focus on continuous learning and professional development in mobile telecom networks.