Ticketing Operations Specialist

TL;DR

Ticketing Operations Specialist: Managing day-to-day ticket fulfillment processes for a high-volume live event platform with an accent on technical assistance for API integrations and customer support. Focus on executing order protocols, resolving client issues, and maintaining high service standards in a fast-paced, time-sensitive environment.

Location: Must be based in Atlanta, GA (On-site in Buckhead)

Company

hirify.global is a private equity-backed technology company providing an end-to-end software platform for the live ticketing industry, managing inventory for sports, theater, and music events.

What you will do

• Execute daily ticket fulfillment processes and protocols across primary ticketing systems like Ticketmaster, SeatGeek, and AXS.
• Manage the purchasing and fulfillment of digital, print, and physical tickets for various live events.
• Provide technical assistance and support to Partners, Travel Agents, and Customers via phone and email.
• Apply marketplace policies and handle claims protocols for buyers reporting order issues.
• Collaborate with the concierge/travel department to source and quote inventory to convert sales.
• Prioritize and resolve client requests while maintaining sustainable, trusting relationships.

Requirements

• Must be available to work a set schedule of 2:00 PM - 11:00 PM, including at least one weekend day.
• Must be able to work on-site in Buckhead, Atlanta.
• High school diploma with 2+ years of relevant experience or an Associate’s degree.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Strong problem-solving, research, and analytical capabilities.
• Professional demeanor with the ability to perform well in high-pressure situations.

Nice to have

• Bachelor’s degree from an accredited institution.
• Experience working in primary or secondary ticketing platforms or box office operations.

Culture & Benefits

• Full-time, exempt position within a growing technology company.
• Opportunity to work in a collaborative, fast-paced environment.
• Commitment to equal employment opportunity and professional development.