Customer Support Representative (Benefits)

TL;DR

Customer Support Representative (Benefits): Providing quality service and support for clients using HCM technology with an accent on inquiry resolution, client retention, and professional communication. Focus on managing high volumes of support calls and emails, accurately documenting communications, and executing processing tasks.

Location: Fremont, IN, USA

Company

hirify.global is an employee experience leader providing intuitive, people-first HCM (Human Capital Management) technology for millions of employees and thousands of employers.

What you will do

• Respond to a high volume of support calls and emails with professionalism and accuracy.
• Maintain high client retention through superior customer service and effective inquiry resolution.
• Research and resolve client inquiries, escalating issues according to standard operating procedures.
• Accurately document all communications and complete assigned processing tasks.
• Participate in continuous training to enhance knowledge and skills.

Requirements

• High school diploma or equivalent.
• Excellent written, oral, and communication skills.
• Strong customer service orientation and problem resolution skills.
• Excellent interpersonal skills.
• Successful completion of hirify.global Base Camp.

Culture & Benefits

• Progressive and open-minded meritocracy that values skill and performance.
• Entrepreneurial and high-performing work environment.
• Equal opportunity employer with a strong focus on employee experience.
• Comprehensive employee total rewards offerings.