Enterprise Customer Success Manager (Media & Entertainment)

TL;DR

Enterprise Customer Success Manager (Media & Entertainment): Leading value-driven partnerships with high-impact enterprise customers to drive onboarding and adoption with an accent on strategic success plans and measurable outcomes. Focus on managing executive relationships, identifying expansion opportunities, and influencing product roadmaps based on customer feedback.

Location: Hybrid/Remote. Must be based in the USA (California, New York) or Canada (Montréal)

Salary: $111,000 – $167,000 USD

Company

hirify.global creates the digital audio and video technology used to produce the world's most prestigious feature films, music recordings, and television broadcasts.

What you will do

• Develop and execute comprehensive success plans aligned with customer business objectives and long-term outcomes.
• Drive efficient onboarding and product adoption to accelerate time-to-value.
• Establish multi-threaded relationships and lead Quarterly and Executive Business Reviews (QBRs/EBRs).
• Collaborate with Sales and Account Management to identify expansion, upsell, and cross-sell opportunities.
• Partner with Product and Engineering teams to advocate for customer needs and influence the product roadmap.
• Analyze usage trends and KPIs to deliver actionable ROI insights to stakeholders.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 7–10+ years of experience in Customer Success or Account Management engaging with large enterprise customers.
• Proven ability to manage complex relationships with both technical and business stakeholders.
• Strong executive presentation and facilitation skills.
• High technical aptitude with experience in Salesforce, Gainsight, or similar CRM tools.
• Experience in Media & Entertainment or familiarity with music/video production workflows is a plus

Culture & Benefits

• Environment driven by passion and deep customer focus.
• Opportunity to work with a global leader in media technology.
• Culture that values over-achievers and provides opportunities for wild growth.
• Collaborative atmosphere focusing on mentorship and elevation of team execution.