Onboarding Specialist (SaaS)

TL;DR

Onboarding Specialist (SaaS): Leading onboarding sessions and account configurations for POS software with an accent on customer training and system setup. Focus on conducting remote training sessions, optimizing implementation workflows, and ensuring high customer satisfaction during the post-sales transition.

Location: Must be based in Berlin, Germany

Company

hirify.global is a cloud commerce platform that provides unified online and physical operations, payments, and financial solutions for retail, hospitality, and golf businesses worldwide.

What you will do

• Schedule and facilitate 1:1 and one-to-many training sessions on back office configuration and POS workflows.
• Educate customers on POS settings and tools via webinars, telephone, and email support.
• Maintain accurate customer records and implementation timelines in Salesforce.
• Collaborate cross-departmentally with Sales, Customer Success, and Product teams to enhance the onboarding process.
• Build and maintain active relationships with customers to ensure long-term satisfaction and business growth.

Requirements

• Experience in customer-facing B2B activities.
• Professional experience within the Hospitality industry.
• Excellent communication skills in German and fluency in English.
• Proven experience in training, onboarding, or facilitating orientation sessions.
• Ability to quickly master and teach technical software concepts.

Nice to have

• Previous technical role experience (software, IT, or tech support).
• Hands-on experience with POS configuration and back office management.
• Knowledge of Apple tools, web technologies, and networking.
• Proficiency in Microsoft Excel and experience with SaaS products.

Culture & Benefits

• Equity scheme making every employee a company owner.
• Uncapped commission and performance-based career growth opportunities.
• Health & Wellness Credit (up to 400 EUR/year) and mental health support via the Modern Health App.
• People Experience perk: ability to work from anywhere in the world for 60 days a year.
• Free access to LinkedIn Learning to support professional growth.
• Berlin office perks: public transport subsidy, regular breakfast, lunches, and snacks.