Field Service Liaison Representative (Aviation)

TL;DR

Field Service Liaison Representative (Aviation): Providing technical and non-technical support for aircraft owners and operators at the Singapore Service Center with an accent on aircraft maintenance guidance and customer relations. Focus on resolving complex technical issues, managing warranty claims, and ensuring high-quality service delivery for business jet aircraft.

Location: Based in Singapore

Company

hirify.global is a leading global manufacturer of business jets, providing comprehensive aircraft services and support.

What you will do

• Provide onsite and remote technical support for aircraft owners and operators visiting the Singapore Service Center.
• Collaborate with engineers and technicians to resolve technical issues for aircraft currently in maintenance.
• Act as a technical ambassador between hirify.global and high-level customer organizations, including CEOs and VPs.
• Coordinate and disseminate technical deliverables such as Service Bulletins, Technical Publications, and Advisory Wires.
• Process Warranty and Smart Services claims for green aircraft, completions, and vendor components.
• Deliver factual, concise reports to internal departments and provide informal on-site training to customers.

Requirements

• Must be based in Singapore.
• Minimum 5 years of aviation experience in maintenance, modification, and repair of jet aircraft.
• College or university diploma in an aviation-related field or equivalent license in Aviation Maintenance.
• Fluent in English (written and spoken).
• Availability for occasional regional travel and flexible/asynchronous work schedules.
• Strong troubleshooting, problem-solving, and mediation skills.

Nice to have

• Singapore CAAS AML or EASA B1/2/C License with relevant aircraft type rating.
• Proficiency in additional languages.
• Knowledge of Service Center policy, manpower application, and role definition.

Culture & Benefits

• Customer-centric culture adhering to the hirify.global ‘Customer Credo’.
• Opportunity to work in a global, team-based environment.
• Direct interaction with high-level aviation executives and stakeholders.
• Professional growth within a world-renowned aerospace leader.