Bilingual Customer Service Analyst (Healthcare)

TL;DR

Bilingual Customer Service Analyst (Healthcare/Insurance): Processing health benefit authorizations and reimbursements with an accent on medical request analysis and customer service. Focus on coordinating between healthcare professionals and medical consultants to resolve eligibility and authorization issues.

Location: Remote within New Brunswick, Nova Scotia, Prince Edward Island, or Ontario. Must be a Canadian citizen or Permanent Resident and have resided in Canada for at least 5 years.

Salary: 46,292 - 52,078 CAD

Company

A national health solutions partner providing insurance, primary care, and emergency medical services to millions of Canadians.

What you will do

• Handle incoming health-related calls, faxes, mail, and web requests from healthcare professionals.
• Analyze and process authorization requests based on established criteria.
• Liaise with medical consultants and healthcare professionals to clarify request details.
• Ensure all necessary information is obtained for accurate benefit reimbursement.
• Manage high-pressure situations and time-sensitive cases efficiently.

Requirements

• Fluent bilingualism in English and French (written and verbal).
• Must hold Permanent Resident or Citizenship status in Canada.
• Must have resided in Canada for at least 5 years.
• Ability to obtain Reliability Status Clearance (Enhanced Level B).
• Post-secondary diploma or degree preferred.
• Strong technical aptitude and ability to multitask across multiple software applications.

Culture & Benefits

• 100% employer-paid health and dental plan from day one.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual Incentive Bonus based on individual and organizational results.
• Gifted week of vacation in the first year plus a Vacation Purchase Program.
• Consistent Monday to Friday schedule (12:00 pm to 8:30 pm Atlantic Time) with no weekends.
• Extensive virtual paid training program and a personal wellness account.