Platform Technology Support Assistant Vice President / Vice President (Fintech)

TL;DR

Platform Technology Support Assistant Vice President / Vice President (Fintech): Managing onboarding, entitlement management, and service operations for a digital integrated platform with an accent on client-focused technical resolution and platform stability. Focus on troubleshooting complex technical issues and optimizing the white-label ecosystem delivery.

Location: Must work in the office Monday-Thursday in Salt Lake City, Utah, with remote flexibility on Fridays.

Salary: $90,000 – $145,000

Company

hirify.global is a fintech company providing a digital, integrated platform for alternative investments.

What you will do

• Execute end-to-end technical and operational deliverables for recurring platform engagements.
• Manage daily workflows for onboarding and entitlement management across proprietary systems.
• Resolve technical inquiries from internal and external users via the ticketing system.
• Troubleshoot moderate to complex technical issues and collaborate with product specialists for resolution.
• Synthesize customer feedback to partner with cross-functional teams in enhancing digital offerings.
• Maintain and update process guides and operational documentation.

Requirements

• 6-8+ years of experience in client technical support, data operations, or a programming environment.
• Bachelor’s degree.
• Strong communication skills for interacting with external partners and business stakeholders.
• Ability to analyze complex technical problems and translate them into actionable steps.
• Experience with data integrations is a plus.
• Familiarity with FinTech or alternative investments is preferred.

Culture & Benefits

• Compensation package including salary, equity for full-time employees, and an annual performance bonus.
• Comprehensive health benefits: employer-matched retirement plan, subsidized healthcare, dental, vision, and mental health counseling.
• Unlimited paid time off (PTO).
• Hybrid work environment (Monday-Thursday office, Friday remote).
• Parental leave.