Premium Solutions Manager (SaaS)

TL;DR

Premium Solutions Manager (SaaS): Providing high-touch post-sales support and operational execution for strategic clients with an accent on product guidance and workflow coordination. Focus on guiding clients through onboarding and migrations, solving complex adoption gaps, and automating workflows with AI.

Location: Remote (US). Must be based in the Boston, NYC, or Chicago area.

Salary: $65,000 – $95,000

Company

A global B2B SaaS product company providing secure business collaboration and virtual data room solutions for high-stakes corporate transactions.

What you will do

• Enable strategic clients through high-touch operational execution, product guidance, and workflow coordination.
• Lead clients through onboarding, project launch, and migrations.
• Advise clients on best-practice setup, permissions, governance structures, and reporting.
• Analyze usage and project-room setup to identify practical risks, blockers, or adoption gaps.
• Coordinate with Sales, Product, Technical Support, and Legal to resolve client-critical matters.
• Deliver and automate custom reports and workflows using AI.

Requirements

• Minimum of 2 years of experience in Customer Success, Account Management, or Customer Support.
• Native-level proficiency in English.
• Background in SaaS, fintech, or information security industries.
• Strong analytical skills and attention to detail.
• Excellent communication, interpersonal, and presentation skills.
• Must be based in the Boston, NYC, or Chicago area.

Culture & Benefits

• Remote-first flexibility with a home workplace budget and co-working expense coverage.
• Individual IT budget for extra equipment and access to top-tier AI-powered tools.
• 100% employer-paid health insurance for US employees and a 401(k) match program.
• 20 business days of annual leave and paid health-related time off.
• Access to hirify.global Academy and investment in external learning and development activities.
• Mental health reimbursement and funding for sports competitions.

Hiring process

• Screening call with a Talent Acquisition Specialist.
• Competency-based interview with Talent Acquisition.
• Role play with the Hiring Manager.
• Final interview with the Hiring Manager.