Resourcing And Enablement Intern (Telecom)

TL;DR

Resourcing and Enablement Intern (Project Management/Telecom): Coordinating field resources and partner enablement to ensure high-quality service delivery for large-scale customers with an accent on skill mapping, onboarding, and operational efficiency. Focus on reducing deployment delays, optimizing resource management tools, and improving enablement collateral.

Location: Hybrid (Ottawa, Canada). Must be available to work in the office three days per week

Salary: $20.50 - $27.50 per hour

Company

Global leader in high-speed connectivity focusing on a people-first approach and a flexible work environment.

What you will do

• Collaborate with field partners to align technician skills with project expectations.
• Identify gaps in enablement materials and drive necessary updates and improvements.
• Manage onboarding for new partner resources, including system access and training requirements.
• Review new products and assign required training based on regional impact.
• Develop onboarding processes to accelerate integration and productivity for new members.
• Improve deployment readiness to minimize delays and rework prior to on-site activities.

Requirements

• Knowledge of field service operations and resource management in a telecom or tech services environment.
• Ability to assess technical skill requirements and map them to project needs.
• Experience using resource management tools such as Kantata, Salesforce, or similar platforms.
• Proficiency in data management and analytical practices to improve data quality.
• Ability to collaborate cross-functionally with PMO, operations, and technical teams.
• Must be based in Ottawa and available to work in the office three days per week

Nice to have

• Participation in workforce planning activities for resource capability visibility.
• Experience incorporating field feedback into enablement programs.
• Exposure to database management activities for maintaining accurate datasets.

Culture & Benefits

• Access to the Employee Assistance Program (EAP).
• Company-paid holidays and paid sick leave.
• Vacation pay as required by applicable laws.
• Flexible work environment focused on individual growth, well-being, and belonging.