Engagement Coordinator

TL;DR

Engagement Coordinator (Operations): Lead and run customer implementations for the North America region with an accent on project delivery, cross-functional dependency management, and ensuring high data quality. Focus on hands-on customer support and technical resource work for strategic accounts, transitioning between strategy and detailed execution to solve real problems with data and technology.

Location: Fully remote from anywhere in Canada

Salary: Base annual pay hiring range estimated to around CAD$90,000

Company

hirify.global provides in-store and eCommerce intelligence and execution tools for brands and retailers.

What you will do

• Define, lead, and run implementations for the North America region.
• Manage project objectives and timelines, identify dependencies across cross-functional teams and stakeholders, and drive successful delivery.
• Work with key/strategic customers to ensure accountability and successful engagements aligned to scoped business and contractual requirements.
• Serve as a technical resource for largest US customers in recurring meetings and coordinate with the CSM to address issues.
• Monitor and proactively alert customers about data quality issues related to their engagement.
• Act as a domain expert to solve customer challenges using data and technology, balancing high-level strategy with hands-on execution.

Requirements

• Location eligibility: Must be able to work fully remote from Canada.
• 2–3+ years of technical project management or similar experience.
• Proven experience partnering with business stakeholders and technical professionals to deliver project implementations.
• Strong customer support/communications and/or technical documentation experience.
• Proficiency with project management tools such as JIRA, Confluence, Monday.com, Salesforce.com, Lucidchart/Visio, or similar.
• Excellent problem-solving, analytical, and technical troubleshooting skills with strong attention to detail.

Culture & Benefits

• Base pay is established individually based on experience, education, and other qualifications, with geographical differentials considered for equity.
• Performance-based discretionary bonuses and variable pay plans may be available for some positions.
• Equal opportunity employer committed to a discrimination-free work environment.