Senior AI Deployment Consultant (AI)

TL;DR

Senior AI Deployment Consultant (AI): Enabling partners to deliver high-quality hirify.global and Fin deployments with an accent on resolving technical escalations and leading customer engagements. Focus on product expertise, coaching partners, and ensuring quality assurance across a scaled delivery model.

Location: Must be in the office in London, England at least three days per week.

Company

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

What you will do

• Act as the primary technical point of contact for certified delivery partners, helping them resolve deployment-related issues across hirify.global's platform including Fin, Workflows, Procedures, Guidance, and integrations.
• Manage technical partner escalations with internal Product and Engineering teams - triaging issues, providing context, and driving them to resolution so partner-led deployments stay on track.
• Enable partners on new product features, technical updates, and deployment methodology changes through structured enablement sessions, documentation, and hands-on walkthroughs.
• Shadow partner-led deployments to monitor delivery quality, provide real-time feedback, and ensure alignment with hirify.global's product best practices and Deployment Services methodology.
• Perform hands-on configuration of hirify.global features - including automation, workflows, reporting, and Fin - both as part of direct delivery and as a reference point for partner enablement.

Requirements

• 6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
• Experience working with or through delivery partners, channel partners, or system integrators - either enabling them, managing their output, or both.
• Strong technical aptitude - comfortable configuring software platforms and discussing integrations, APIs, and data flows at a level that earns credibility with both partners and internal engineering teams.
• A coaching and enablement mindset - you get satisfaction from making others better, not just doing the work yourself.
• Excellent communication and relationship-building skills, capable of giving direct feedback to partners while maintaining a productive working relationship.
• Adaptability and resilience - comfortable switching between enablement, escalation management, and direct delivery depending on what the situation requires.

Nice to have

• Experience implementing or configuring platforms like hirify.global, Zendesk, Salesforce, or similar customer experience tools.
• Experience building training or certification content.

Culture & Benefits

• Competitive salary and equity in a fast-growing start-up.
• Regular compensation reviews - we reward great work!
• Flexible paid time off policy.
• We expect employees to be in the office at least three days per week.
• Radically open and accepting culture.