Customer Experience Program Manager (Medtech)

TL;DR

Customer Experience Program Manager (Medtech): Designing and executing end-to-end customer experience strategies for large health systems to drive adoption of cardiac monitoring services with an accent on operational efficiency and clinical outcomes. Focus on partnering with commercial teams and healthcare stakeholders to standardize care and optimize cardiac program performance.

Location: Remote - National US (Must be based in the US)

Salary: $115,000 - $149,000

Company

hirify.global is a leading digital healthcare company combining wearable biosensors and cloud-based data analytics to detect, predict, and prevent cardiac disease.

What you will do

• Design and lead end-to-end customer experience strategies to drive Zio service adoption.
• Partner with health system stakeholders to align on goals, identify challenges, and recommend program optimizations.
• Collaborate with sales leadership, EHR integration managers, and clinical operations to ensure streamlined customer journeys.
• Create standardized, reproducible engagement experiences using data-driven insights.
• Manage approximately 6 concurrent opportunities while maintaining high performance.
• Travel up to 50% to support regional health system engagements.

Requirements

• Must be based in the United States.
• Bachelor’s degree required (Master’s preferred).
• Minimum 6 years of related experience (or 4 years with a Master’s degree).
• Experience in device or clinical sales, healthcare process improvement, or cardiovascular leadership.
• Strong communication, presentation, and data analysis skills.
• Proficiency with Salesforce and Microsoft Office (Visio).

Culture & Benefits

• Opportunity to impact global cardiac health outcomes.
• Inclusive work environment celebrating diverse backgrounds.
• Rapidly growing company with clear paths for career advancement.
• Commitment to patient-first innovation and collaborative problem solving.