Product Technical Support Technician I

Location: Manila, Philippines; hybrid with three days in-office and two days virtual. Night shift aligned with 8:00 AM to 5:00 PM Pacific Time; 24x7x365 production support, rotating on-call and holiday support may be required.

Company

hirify.global builds technology and fintech solutions that support businesses, communities, and financial institutions.

What you will do

• Provide technical support for online regulatory and compliance learning solutions.
• Troubleshoot user access, application, desktop, and connectivity issues.
• Respond to customer inquiries by phone and email with clear, professional assistance.
• Document, track, prioritize, and escalate incidents through support and ticketing processes.
• Perform basic installations, configurations, upgrades, backups, and other technical maintenance activities.
• Communicate technical information to technical and non-technical users and recommend solutions, including acquisitions and upgrades.

Requirements

• High school diploma, GED, or equivalent qualification.
• Strong written and verbal communication skills and the ability to explain technical concepts clearly.
• Good troubleshooting, problem-solving, and critical-thinking skills.
• Ability to provide excellent customer service, ask effective questions, and understand customer concerns.
• Reliability, willingness to learn new technologies, and ability to work U.S. business hours as required.

Nice to have

• Previous experience in customer service, customer support, help desk, or technical support.
• Familiarity with basic desktop, application, network, or user-access troubleshooting.
• Experience using ticketing or incident-management systems.

Culture & Benefits

• Opportunities to innovate in fintech.
• Tools for personal and professional growth.
• Internal career growth opportunities.
• Inclusive and diverse work environment.
• Resources to invest in the community.