Customer Experience Specialist (Automotive)

TL;DR

Customer Experience Specialist (Automotive): Providing expert guidance and support to car sellers and dealers on an online marketplace with an accent on resolving post-sale inquiries and facilitating platform transactions. Focus on building genuine customer connections, utilizing AI-powered tools for efficiency, and ensuring a seamless user journey.

Location: Must be based in or able to commute to Brighton, UK (Hybrid: 1 day/week remote)

Salary: £25,500

Company

hirify.global is a fast-growing, technology-led UK marketplace connecting private car sellers with verified dealers.

What you will do

• Act as the primary point of contact for dealers and sellers navigating the platform.
• Manage post-sale inquiries, transportation issues, and cancellations.
• Utilize CRM systems to maintain data accuracy and operational efficiency.
• Provide expert guidance to ensure customers receive the best possible deals.
• Collaborate with internal teams to solve complex customer challenges.
• Leverage AI-powered tools to streamline support processes.

Requirements

• Must be based in or able to commute to Brighton, UK.
• Strong verbal and written communication skills.
• Detail-oriented mindset with a passion for problem-solving.
• Ability to build rapport and trust with customers.
• Thrive in a collaborative, fast-paced environment.

Culture & Benefits

• Hybrid work policy with 1 day per week remote.
• Comprehensive BUPA health insurance including dental and fitness discounts.
• Stock options and pension scheme via NEST.
• Generous parental leave policies.
• Personal development budget for books, courses, and conferences.
• Regular social events, weekly massages, and office snacks.

Hiring process

• Initial 30-minute screening call.
• Team matching based on background and preferences.
• Final 60-minute interview including a skills-based assessment or role-play.