IT Support Specialist

TL;DR

IT Support Specialist: Providing technical support and managing EU inventory for a global research technology platform with an accent on hardware provisioning, office infrastructure maintenance, and end-user troubleshooting. Focus on ensuring seamless technical operations for a hybrid workforce and maintaining high service standards through systematic documentation and project participation.

Location: Must be based in Barcelona, Spain (Hybrid: minimum 3 days in office)

Company

hirify.global is a pioneer in research technology (ResTech) that operates the world's largest programmatic marketplace for consumer insights, connecting millions of respondents with businesses globally.

What you will do

• Provide technical support for hardware, software, and network issues to global end-users.
• Manage EU IT asset inventory, including procurement, provisioning, and logistics.
• Maintain and troubleshoot office infrastructure, including ZoomRooms, printers, and internet connectivity.
• Prioritize support requests while adhering to established service level agreements.
• Document technical procedures and solutions to improve the internal knowledge base.
• Participate in IT projects and assist in the deployment and maintenance of network devices and workstations.

Requirements

• Solid experience in technical support and troubleshooting.
• Proficiency with Windows and Mac OS environments.
• Experience using ticketing systems such as Zendesk or Jira.
• Strong understanding of networking, hardware, and software systems.
• Proactive approach with a talent for systematic troubleshooting and collaboration.
• Ability to work in a hybrid model with minimum 3 days per week in the Barcelona office.

Nice to have

• Familiarity with Google Workspace, Slack, Okta, Atlassian, and MS O365.
• Experience with MDM solutions, specifically Intune.
• Basic knowledge of ITIL processes and IT security principles.

Culture & Benefits

• Global, fast-paced, and collaborative work environment.
• Commitment to diversity, equity, and inclusion.
• Opportunities for professional growth within a recognized global workplace.
• Focus on innovation and continuous improvement of service offerings.