Customer Engagement Manager (Pharma)

TL;DR

Customer Engagement Manager (Pharma): Partnering with brand teams to translate omnichannel strategy into effective customer journeys and high-quality execution with an accent on data-driven decision-making and cross-functional collaboration. Focus on designing seamless customer experiences, optimizing channel deployment, and driving business impact within the Nordics and Baltics region.

Location: Stockholm, Sweden (Onsite)

Company

hirify.global is a global biopharmaceutical company focused on transformative medicines in oncology, rare disease, and neuroscience, dedicated to improving patient outcomes through research and innovation.

What you will do

• Collaborate with brand teams to shape and execute customer engagement plans aligned with business priorities.
• Design and implement customer journeys that connect channels, content, and touchpoints into consistent experiences.
• Monitor engagement data and KPIs to provide actionable recommendations for brand performance improvement.
• Support the effective use of CRM and omnichannel platforms to strengthen execution quality.
• Promote a culture of customer-centricity and test-and-learn innovation across the affiliate.
• Coordinate with field, medical, and access teams to ensure synergistic value creation for customers.

Requirements

• Fluent in English
• Experience in omnichannel and digital customer engagement within the pharmaceutical or healthcare industry.
• Proven ability to translate strategy and data into practical customer journeys and measurable actions.
• Strong project management skills with experience using CRM and omnichannel platforms like Veeva.
• Analytical mindset with proficiency in KPI measurement and performance trend analysis.
• University degree in business, digital communication, or bioscience.

Nice to have

• Medical Science degree.

Culture & Benefits

• Commitment to human-centric leadership and a culture of collaboration.
• Opportunities to work on life-changing projects with a direct impact on patients.
• Support for professional growth and empowerment to thrive within the organization.
• Inclusive workplace that values diverse perspectives and innovative solutions.