Customer Success Partner (SaaS)

TL;DR

Customer Success Partner (SaaS): Managing a portfolio of mid-market clients to drive digital training strategy and platform adoption with an accent on L&D best practices and measurable business impact. Focus on building trust with key sponsors, identifying growth opportunities, and ensuring contract renewals through outcome-focused guidance.

Location: Must be based in Canada

Company

hirify.global is a collaborative learning platform that enables companies to upskill employees, customers, and partners by turning internal experts into training champions.

What you will do

• Manage and grow a portfolio of existing mid-market customers.
• Audit platform usage to identify opportunities for improvement and new use cases.
• Define Learning & Development roadmaps and strategies with client stakeholders.
• Collaborate with Key Account Managers to detect and develop new project opportunities.
• Identify at-risk customers and implement corrective actions to limit churn.
• Share best practices and business insights with the broader Customer Success team.

Requirements

• 3+ years of experience in a Customer Success role.
• Previous experience in an HR Tech or Learning Solution SaaS environment.
• Proven experience working in the SaaS industry.
• Strong knowledge of customer success KPIs.
• Excellent interpersonal and communication skills.
• Bachelor’s Degree or equivalent.

Culture & Benefits

• Comprehensive health insurance starting from the first day of employment.
• RRSP contribution matching.
• Unlimited annual PTO and 5 days of sick leave.
• Remote-first organization with flexible work hours.
• Professional development opportunities through the internal platform.
• Active Employee Resource Groups (ERGs) including Mental Health, Women, and LGBTQIA2S+.