Application Support Analyst (AI)

TL;DR

Application Support Analyst (AI): Transforming the Application Support organization into an AI-first, automation-driven team with an accent on building AI agents, automation scripts, and self-healing workflows. Focus on automating repetitive tasks, improving incident response through proactive automation, and mentoring teams on practical AI usage.

Location: Remote in the USA. Ability to go into corporate or client offices to work onsite, as necessary.

Company

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

What you will do

• Build and deploy AI agents and automation workflows for support operations.
• Automate repetitive tasks including log parsing, data validation, and incident triage.
• Develop self-healing solutions for common operational failures.
• Integrate AI workflows with tools such as ServiceNow and Dynatrace.
• Create intelligent workflows that analyze logs, query databases, and provide RCA insights.
• Improve incident response through proactive automation.

Requirements

• 10+ years of deep Operational experience.
• Hands-on AI Proficiency: Demonstrated ability to implement Generative AI, Vector Search, and AI Agents (Oracle or Google Cloud context preferred).
• Must be highly functional in SQL, Python, and Scripting; able to "dig into" issues and build the solution immediately.
• Change management skills, proven ability to operate as a "self-starter" and influence team culture without formal authority.
• Excellent ability to translate complex AI concepts into practical, everyday support tools.
• Individual contributor focused on building not managing people.

Culture & Benefits

• Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus.
• Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership.
• Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences.
• Hybrid work and flexible working hours, employee assistance programme.
• Global internal wellbeing programme, access to wellbeing apps.
• Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.