Customer Operations Specialist

TL;DR

Customer Operations Specialist (Fintech): Guiding applicants through the application process and supporting customer lifecycle with an accent on customer service, collections servicing, and compliance. Focus on handling inquiries via phone, email, and chat, reviewing financial documents, collaborating with underwriters, and negotiating payment recovery plans.

Location: Hybrid in Spring Grove, IL - must live within 25 miles of 60081 zip code. In-office Tuesday-Thursday, remote Mondays and Fridays (performance-based expansion). Monday-Friday 8:00am-5:00pm.

Salary: $20.00/hr

Company

Fintech company revolutionizing financial services through digital banking, lending products, and analytics via CreditNinja, NinjaCard, and NinjaEdge brands.

What you will do

• Drive business via excellent customer service throughout the lending process
• Build relationships through phone and electronic communication (email/text/online chat)
• Call pending loan applications to convert into customers
• Review client financial documents and research financial history
• Collaborate with underwriters to process loan applications quickly
• Identify process inefficiencies and suggest improvements while upholding compliance

Requirements

• Must live within 25 miles of 60081 zip code; credit and criminal background check required; at least 18 years old
• High school diploma (Bachelor's preferred); 3+ years customer service/collections experience
• Comfortable on phone with headset all day, handling high-volume contacts via multiple channels
• Exceptional communication, active listening, multitasking, attention to detail
• Available Monday-Friday 8am-5pm; strong home internet connection
• Quick learner, handles ambiguity, professional and empathetic

Nice to have

• Call center experience
• Consumer financial sales or collections experience
• Bilingual (English/Spanish)

Culture & Benefits

• PTO & paid holidays
• Health, dental, vision insurance
• 401(k) with matching
• Work from home opportunities (performance-based)
• Fun, fast-paced startup culture