Head of Customer Trust (QA)

TL;DR

Head of Customer Trust (QA): Building a company-wide center of QA excellence to elevate product reliability and user experience with an accent on automated testing frameworks and quality management systems. Focus on reducing production bugs by 50%, implementing AI-based QA approaches, and integrating testing into the development lifecycle.

Location: Must be based in Europe

Company

hirify.global is an AI-native language platform enabling enterprises to build hybrid workforces of humans and AI agents for global content scaling.

What you will do

• Establish a quality management system to reduce the number of production bugs by 50%.
• Collaborate with Engineering Directors to create effective automated testing processes, including end-to-end, unit, and API tests.
• Integrate testing into the development lifecycle by engaging developers in quality maintenance.
• Define quality metrics and test strategies to optimize the efficiency of test planning and execution.
• Continuously implement and evolve an AI-based QA approach.

Requirements

• 10+ years of experience as a QA engineer, including 5+ years leading teams of 5+ people.
• 5+ years of practical experience in test automation for REST API and UI using high-level programming languages (C# preferred).
• Proven track record of establishing and supporting professional testing processes and methodologies.
• Proficiency with Selenium Webdriver, Git, and Allure.
• Ability to work in a dynamic startup atmosphere and make independent decisions within set timeframes.
• Must be based in Europe.

Nice to have

• Experience in hiring, motivating, and mentoring team members to reach personal goals.
• Knowledge of Docker and DevOps practices.
• Practical experience in integrating complex automated testing processes.

Culture & Benefits

• Fully remote work environment with a global team spread across 30+ countries.
• Opportunity to shape the future of work within an AI-native organization.
• High-impact role in a hyper-growth Series C startup scaling toward $1B valuation.
• Inclusive culture focusing on diversity, high performance, and direct communication.