Technical Operations Coordinator (Fintech)

TL;DR

Technical Operations Coordinator (Fintech/Healthtech): Managing and prioritizing high-impact technical issues within a SaaS ecosystem with an accent on cross-functional collaboration and stakeholder communication. Focus on translating technical urgency into clear action, identifying incident patterns, and driving process improvements to ensure system reliability.

Location: Hybrid role, requires 25% office attendance in Maitland, Milwaukee, or Boston.

Salary: $53,000 – $90,400

Company

hirify.global is a leader in the fintech and healthtech space, dedicated to empowering partners and advancing technology solutions for the healthcare industry.

What you will do

• Own and prioritize high-impact technical issues to ensure timely resolution.
• Act as a critical bridge between client-facing teams and technical operations.
• Orchestrate collaboration across engineering, product, and operations teams.
• Maintain clear communication with stakeholders to ensure transparency.
• Analyze incident patterns and trends to implement preventative process improvements.
• Support post-incident reviews and refine operational best practices.

Requirements

• 1–3 years of experience in customer support, technical support, or operations.
• Experience within a SaaS or technology-driven environment.
• Proficiency with ticketing systems such as Freshdesk, ServiceNow, or Jira.
• Bachelor’s degree or equivalent professional experience.
• Strong organizational, communication, and problem-solving skills.
• Ability to remain calm and focused in high-pressure situations.

Culture & Benefits

• Flexible work environment with hybrid office policy.
• Competitive salary packages with bonus and incentive plans.
• Comprehensive health, wellness, and financial benefits.
• Paid vacation and holidays.
• Robust professional development and career growth programs.