Head of Marketplace Operations (AI)

TL;DR

Head of Marketplace Operations (AI): Leading the Marketplace Operations & System Health team to optimize data integrity and marketplace reliability with an accent on incident management, data downtime reduction, and proactive system health monitoring. Focus on building self-healing capabilities, driving growth through data-driven strategies, and managing cross-functional teams to ensure a trusted and scalable marketplace.

Location: Must be based in or able to commute to Austin, Chicago, DC, or NYC. This is a hybrid role requiring in-office attendance on Monday, Tuesday, and Thursday.

Compensation: $220,000 – $256,000 + equity + benefits.

Company

hirify.global is a retail technology platform that uses data-driven insights to provide value to consumers and measurable profit to brick-and-mortar businesses.

What you will do

• Own the end-to-end optimization and health of marketplace operations and data pipelines.
• Define monitoring models, alerting thresholds, and SLAs to ensure marketplace reliability.
• Lead the incident lifecycle, including detection, triage, resolution, and post-mortem reviews.
• Embed Lean/Six Sigma disciplines to systematically reduce root causes of quality issues.
• Manage and develop the Marketplace Operations team, providing strategic direction and coaching.
• Drive an AI-centric approach to monitoring, investigating, and scaling operations.

Requirements

• 7+ years of experience in data operations, marketplace/platform ops, or system data reliability engineering.
• Proven cross-functional leadership experience across Data Engineering, Ops, and GTM/Sales.
• Strong expertise in incident management and owning data downtime as a KPI.
• Demonstrated ability to build health monitoring frameworks at scale.
• Strong data literacy and analytical fluency, including SQL and data pipeline awareness.
• Must be able to work in a hybrid capacity in Austin, Chicago, DC, or NYC.

Culture & Benefits

• Medical, dental, and vision coverage starting on Day 1.
• Equity (ISOs) and 401(k) program.
• Unlimited PTO, 10 paid federal holidays, and an annual week-long Winter Break.
• Family planning programs and paid parental leave.
• Learning and Development stipend and lunch reimbursement for in-office days.
• Flexible work environment with a focus on a transparent culture.