Card Payment Delivery Associate (Fintech)

TL;DR

Card Payment Delivery Associate (Fintech): Facilitating and supporting high-volume card payment processing for global suppliers with an accent on operational accuracy, timely settlement, and supplier communication. Focus on managing payment queues, resolving escalations, and maintaining precise documentation within a fast-paced finance automation environment.

Location: Medellín, Colombia

Company

hirify.global is an AI-powered finance automation platform that streamlines global accounts payable, payouts, and procurement for over 5,000 companies worldwide.

What you will do

• Contact suppliers via phone, email, or web portals to process and confirm payment details.
• Ensure timely authorization and settlement of payments within established service level agreements.
• Manage daily follow-ups on outstanding payments to ensure successful completion.
• Resolve payment escalations and conflicts with suppliers professionally.
• Maintain accurate records and documentation throughout the payment lifecycle.
• Collaborate cross-functionally to support team goals and revenue growth.

Requirements

• English: Proficiency in written and verbal communication required.
• Demonstrated ability to operate effectively in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to operational excellence.
• Ability to maintain professional engagement with internal and external stakeholders.
• Strong problem-solving skills to identify and resolve complex issues.
• Commitment to high standards of integrity and ethics.

Nice to have

• Hands-on experience in payment operations, finance operations, or transaction processing.
• Prior experience working within the Fintech industry.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Experience using ticketing and CRM systems such as Zendesk or Salesforce.

Culture & Benefits

• Collaborative and inclusive work culture that values diverse perspectives.
• Opportunities for career coaching and professional development.
• Flexible workplace environment designed to support work-life balance.
• Competitive benefits package.
• Environment focused on trust, reliability, and innovation.