VCS Technical Support Senior Specialist

TL;DR

VCS Technical Support Senior Specialist (Telecommunications): Ensuring operational continuity and technical excellence for mission-critical VCS systems with an accent on root-cause analysis, SLA management, and cross-functional collaboration. Focus on bridging the gap between local engineering innovation and international client requirements while optimizing support workflows.

Location: Must be based in Bucharest, Romania

Company

A global leader in test and measurement, secure communications, and RF technology with over 90 years of history and a strong focus on mission-critical systems.

What you will do

• Lead technical discussions between customers and local support teams for complex VCS system issues.
• Collaborate with R&D and engineering teams to diagnose root causes and restore system functionality.
• Prepare and analyze performance reports, incident resolutions, and SLA metrics.
• Act as technical deputy to the Customer Support Manager for escalated inquiries and administrative coordination.
• Identify and implement process improvements to enhance support efficiency and service quality.
• Contribute advanced technical content to the internal knowledge base.

Requirements

• Bachelor's degree or equivalent professional experience.
• Minimum 3 years of experience in technical customer support within telecommunications or mission-critical systems.
• Proven track record of operating effectively in multinational environments.
• Expertise in networking (CCNA or higher preferred) and Linux systems administration.
• Strong presentation and negotiation skills for dealing with mission-critical clients.
• Experience in auditing and optimizing support workflows.

Culture & Benefits

• Flexible working hour models.
• Comprehensive health care and wellbeing programs.
• Training and continuing education opportunities.
• On-site company restaurant and café.
• Public transport support and additional family care benefits.