Lead Service Designer

TL;DR

Lead Service Designer (Product Design): Creating end-to-end digital services for influential organizations with an accent on balancing user needs, business impact, and operational reality. Focus on shaping service visions, mapping complex ecosystems, and driving stakeholder alignment in multidisciplinary environments.

Location: Must be based in London and comfortable working on-site with clients.

Company

hirify.global is an experience innovation company that blends data, AI, creativity, and technology to drive digital transformation for global brands.

What you will do

• Lead service design across complex transformation programs and multidisciplinary teams.
• Facilitate workshops and conversations to help organizations move forward with clarity.
• Create service blueprints, journey maps, and system maps to align stakeholders and drive decisions.
• Collaborate with product managers, engineers, and strategists to ensure services are feasible and scalable.
• Identify commercial opportunities within engagements and contribute to business growth.
• Mentor designers and foster a culture of continuous improvement and collaboration.

Requirements

• Proven experience leading service design in complex or transformation environments.
• Must be comfortable working on-site with clients and embedding into their teams.
• Strong systems thinking and ability to connect user experience with operations and data.
• Consultative mindset with excellent stakeholder management and facilitation skills.
• Experience working in agile, cross-functional teams.
• Commitment to accessibility and inclusive design principles.

Culture & Benefits

• Values-driven culture focused on sharing, caring, and daring.
• Environment designed for continuous learning and professional growth.
• Global framework enabling seamless international collaboration.
• Commitment to diversity, equity, and inclusion.
• Autonomy and support to shape the future of customer experiences.

Hiring process

• Application review by the Talent Acquisition team.
• Interview process to assess skills, experience, and cultural fit.