Director, SAP Support

Location: Remote – UK; the role must be based in the United Kingdom

Company

hirify.global provides third-party enterprise software support, managed services, and Agentic AI ERP solutions for Oracle, SAP, and VMware environments.

What you will do

• Lead Regional Managers and SAP support engineers delivering remote support for mission-critical applications.
• Manage operational efficiency, client and employee satisfaction, service quality, KPIs, and financial targets.
• Build and develop regional support teams, guide hiring, and assess skills and staffing requirements.
• Handle complex customer issues and escalations while maintaining strong executive and client relationships.
• Support pre-sales, sales planning, client onboarding, delivery ownership, and market opportunity assessment.
• Improve global and local support processes using ITIL methodology and case-management practices.

Requirements

• 15+ years of relevant SAP applications experience and 10+ years supporting application end-users in corporate environments.
• 10+ years managing senior-level IT resources and teams.
• Deep technical expertise in SAP products, including application architecture, localizations, implementation, configuration, administration, and maintenance mechanics.
• Demonstrated experience solving complex problems across multiple SAP modules and working with senior executive leadership as a trusted advisor.
• Working knowledge of ITIL methodology and case management, with strong troubleshooting, communication, analytical, and leadership skills.
• Bachelor’s degree in computer science or a related field, or equivalent experience; ability to work remotely from a home-based office in a virtual environment.

Nice to have

• ITIL, ITSM, or SAP certification.
• Experience with multiple localizations and global implementations.
• Knowledge of SAP customization and extension methodologies, application functionality, tables, and relationships.
• Experience improving processes and scaling teams in a rapidly growing business.

Culture & Benefits

• Work in a global support organization serving enterprise, public-sector, and government clients.
• Collaborate in a virtual team environment across regions and functions.
• Join an organization focused on client care, innovation, mutual respect, and collaboration.
• Compensation, bonuses, and benefits are provided based on skills and performance.
• Participate in community and philanthropic initiatives through the hirify.global Foundation.