Sr. Associate Support Engineer, SAP (MM/WM)

Location: Remote from Brazil; flexible hours may include evenings, weekends, holidays, and monitoring email outside standard business hours.

Company

hirify.global provides third-party enterprise software support, products, and services for Oracle and SAP applications, as well as Salesforce and AWS solutions.

What you will do

• Research, troubleshoot, and resolve customer issues across SAP MM and WM in 4.x and ECC environments.
• Configure, present, and discuss SAP MM and WM functionality, best practices, and client customizations.
• Diagnose serious issues and develop, test, package, and deliver application break fixes for critical defects.
• Support customers through remote connectivity and proprietary tools in test environments.
• Collaborate with virtual team members and customers to support business change and maintain high-quality service.
• Improve knowledge-sharing methods, diagnostic tools, and support processes.

Requirements

• 2–3 years of relevant SAP experience, particularly with MM and WM modules.
• 2–3 years of experience supporting application end users in a corporate environment.
• Knowledge of SAP business processes, customization and extension methodologies, maintenance and patching mechanics, and SAP architecture.
• Ability to solve complex problems across multiple modules using analytical and logical troubleshooting skills.
• Fluency in English and Portuguese is required.
• Bachelor’s degree in computer science, information technology, or a related field.

Nice to have

• SAP certification.
• Knowledge of multiple SAP modules and releases, including 4.x and ECC.
• Consulting experience, country-specific solutions, localizations, or global implementations.

Culture & Benefits

• Remote work from a home-based office in a virtual environment.
• Participation in a 24x7x365 global customer support organization with flexible scheduling.
• Collaborative culture focused on company, colleagues, clients, and community.
• Compensation, bonuses, and benefits aligned with skills and performance.
• Inclusive workplace and equal employment opportunity commitment.