Support Engineer, SAP MM-eWM

Location: Remote, anywhere in Brazil

Company

hirify.global provides third-party support, products, and services for enterprise software, including Oracle, SAP, Salesforce, and AWS solutions.

What you will do

• Provide remote support for mission-critical SAP applications across 4.x and ECC environments.
• Research, troubleshoot, and resolve complex customer issues across SAP MM and eWM.
• Configure, present, and discuss SAP MM/eWM functionality and best practices.
• Develop or coordinate application break fixes for critical product defects.
• Support client customizations and provide hands-on assistance through test environments and remote connectivity.
• Contribute to knowledge-sharing methods, diagnostic tools, documentation, and a 24x7x365 support organization.

Requirements

• 5+ years of relevant SAP experience, especially with MM/eWM, including integration, troubleshooting, and configuration.
• 5+ years supporting application end users in a corporate environment.
• Experience with Brazil-specific MM localizations, including Nota Fiscal, tax calculation, and fiscal-solution integration.
• Experience with highly customized environments, including Z routines, user exits, and enhancements.
• Ability to handle critical incidents in SLA-driven environments and work flexible hours for 24x7x365 support.
• Fluency in English and Portuguese is required. A bachelor's degree in computer science, information technology, or a related field is required.

Nice to have

• SAP certification.
• Knowledge of multiple SAP modules and releases, including configuration, integration, architecture, and maintenance mechanics.
• Consulting experience, country-specific solutions, localizations, or global implementations.
• Spanish language skills.

Culture & Benefits

• Remote work from a home-based office in a virtual team environment.
• Collaboration with a global customer support organization and team members across multiple countries.
• Work focused on customer satisfaction, knowledge sharing, and long-term client relationships.
• Compensation, bonuses, and benefits aligned with experience and performance.
• Inclusive workplace guided by the values of Company, Colleagues, Clients, and Community.