Support Engineer (SAP MM/eWM)

TL;DR

Support Engineer (SAP MM/eWM): Providing expert-level remote support for mission-critical SAP applications in complex, highly configured environments with an accent on troubleshooting, configuration, and integration. Focus on resolving complex customer issues, delivering application break fixes, and ensuring high-quality service for global clients using 4.x and ECC environments.

Location: Must be based in Brazil

Company

hirify.global is a global provider of end-to-end enterprise software support, serving as a leading third-party support provider for Oracle and SAP software.

What you will do

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP functionality.
• Configure, present, and discuss best practices for SAP eWM and MM modules.
• Support client customizations and provide expert advice on best practices.
• Develop or collaborate with developers to deliver application break fixes for critical defects.
• Provide hands-on assistance using proprietary tools in test environments or via remote connectivity.
• Contribute to knowledge-sharing methodologies and diagnostic tools to improve client experience.

Requirements

• 5+ years of relevant SAP experience, specifically with MM/eWM modules.
• Fluency in both English and Portuguese is required.
• Must be based in Brazil.
• Proven experience supporting Brazil-specific localizations (e.g., Nota Fiscal, tax calculation).
• Experience working in highly customized environments (Z routines, user-exits, enhancements).
• Ability to work flexible hours in a 24x7x365 support environment.

Nice to have

• Spanish language skills.
• SAP certification(s).
• Consulting background.
• Experience with global implementations.

Culture & Benefits

• Opportunity to work in a fast-paced, global environment with a focus on innovation.
• Commitment to a diverse and inclusive workplace.
• Focus on professional growth and learning new skills.
• Collaborative team environment with a strong emphasis on client satisfaction.