Technical Support Engineer

Location: Remote

Company

hirify.global provides shipping and package-tracking technology used by leading e-commerce companies.

What you will do

• Serve as a first point of contact for customer inquiries, requests, and technical issues across multiple communication channels.
• Diagnose software, hardware, product, and service issues, identify root causes, and provide solutions or workarounds.
• Handle escalations from the Tier 1 Support Team and collaborate with technical teams and engineers on complex problems.
• Provide clear, adaptable technical guidance to customers with different levels of technical understanding.
• Manage multiple customer issues and projects while maintaining urgency, timelines, and customer satisfaction.

Requirements

• Bachelor’s degree in computer science, information systems, information technology, a coding bootcamp certification, or equivalent experience.
• 5+ years of related experience, or a master’s degree with 3+ years of related experience.
• Proficiency in at least one programming language, such as Python, Ruby, Go, JavaScript, or C#.
• Understanding of RESTful APIs and request/response interpretation, plus basic SQL query knowledge.
• Strong analytical, organizational, quantitative, verbal, and written communication skills.
• Ability to work independently, collaborate with multiple internal teams, adapt to changing conditions, and resolve complex technical issues.

Culture & Benefits

• Remote work environment.
• Close collaboration within a small team connected to all areas of the company.
• Opportunity to support hundreds of e-commerce companies with shipping and package tracking.

Hiring process

• Early-stage verification may include resumes, LinkedIn profiles, GitHub accounts, and other professional information.
• False, stolen, or unverifiable credentials are removed from consideration.