Support Engineer (SAP SD)

TL;DR

Support Engineer (SAP SD): Providing remote-based support for mission-critical SAP applications with an accent on troubleshooting complex issues in 4.x and ECC environments. Focus on diagnosing serious technical problems, delivering application break fixes, and ensuring high-quality support for global clients with specific expertise in Brazilian localization and tax requirements.

Location: Must be based in Brazil

Company

hirify.global is a global provider of end-to-end enterprise software support, serving as a leading third-party support provider for Oracle and SAP software.

What you will do

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications.
• Configure, present, and discuss best practices and functionalities of the SAP SD module.
• Develop or collaborate on application break fixes for critical product defects.
• Provide hands-on assistance using proprietary tools in test environments or via remote connectivity.
• Collaborate with a virtual team to share field experience and improve diagnostic methodologies.
• Maintain proactive communication and support for global clients, including flexible hours to meet 24x7x365 requirements.

Requirements

• Must be based in Brazil
• Fluency in both English and Portuguese is required
• 5 to 9 years of relevant SAP experience, particularly with SD modules
• Deep working knowledge of SAP 4.x and ECC environments, including full life-cycle implementation
• Strong technical and functional experience with SAP customization and extension methodologies
• Bachelor’s degree in Computer Science, Information Technology, or a related field

Culture & Benefits

• Opportunity to work in a fast-paced, global environment with a focus on innovation and client success.
• Collaborative culture built on mutual respect and professional growth.
• Commitment to diversity and inclusion as an Equal Employment Opportunity Employer.
• Meaningful work with a company that prioritizes community impact through the hirify.global Foundation.