Developer Support Engineer

TL;DR

Developer Support Engineer: Troubleshoots and investigates complex customer's CI/CD scenarios and provides innovative solutions for their requirements with an accent on debugging and automating. Focus on analyzing log files, thread dumps, HTTP traffic, JVM and OS parameters.

Location: Hybrid (Atlanta, USA), 3 days in office / 2 days remote.

Salary: $90,000 to $95,000

Company

hirify.global helps the world’s greatest companies innovate by managing, accelerating, and securing their software delivery from code to production.

What you will do

• Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
• Develop scripts in Bash, Python, Groovy for debugging and automating
• Set up hirify.global applications and 3rd party products in various development environments
• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Integrate and collaborate with hirify.global’s R&D, QA, Release and Sales teams

Requirements

• BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
• Customer-facing experience, 3-5+ years.
• Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
• Experience in Linux - Mandatory
• Strong technical software-related debugging skills - Mandatory
• Understanding of Java or other compiled language - Mandatory

Nice to have

• Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat
• Experience with networking and reverse proxy (nginx/httpd)
• Experience in the DevOps industry
• Spanish speaking skills

Culture & Benefits

• hirify.global embraces hybrid work: 3 days in office / 2 days remote.
• This position also includes an equity package of restricted stock units (RSU).
• hirify.global employees are eligible to participate in our Employee Stock Purchase Plan.
• hirify.global provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!