Principal Sales Engineer (Observability)

TL;DR

Principal Sales Engineer (Observability): Driving technical closure of sales opportunities for the Observe platform with an accent on technical discovery, POC management, and value demonstration. Focus on architecting observability solutions using OpenTelemetry and cloud-native stacks to solve complex telemetry challenges.

Location: Based in the UK (London)

Company

A leading AI Data Cloud company powering the agentic enterprise with an integrated AI-powered observability platform.

What you will do

• Conduct in-depth technical discovery sessions to understand customer environments and specific observability requirements.
• Deliver tailored product demonstrations and technical presentations that showcase solution value.
• Design, scope, and manage Proof of Concepts (POCs), documenting findings and presenting results to customers.
• Partner with Account Executives to develop and execute technical sales strategies throughout the sales cycle.
• Act as the voice of the customer by providing feedback to Product Management and Engineering teams.
• Develop technical sales collateral, including demo environments and best practice guides.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• 8+ years of experience as a Sales Engineer or Solutions Architect in the software industry.
• Deep technical expertise in observability concepts (metrics, logging, tracing) and tools such as Prometheus, OpenTelemetry, Grafana, and ELK Stack.
• Proficiency with cloud-native technologies including Kubernetes, Docker, and major cloud platforms (AWS, Azure, GCP).
• Strong verbal and written communication skills for articulating complex concepts to technical and non-technical audiences.
• Must be based in the UK and available to travel to client sites and industry events.

Nice to have

• Experience selling to Developer, DevOps, and Site Reliability Engineering (SRE) personas.
• Prior experience in a fast-paced, high-growth APM or Observability company.