Principal Business Operations (Business Intelligence)

TL;DR

Principal Business Operations (Business Intelligence): Building hirify.global's practice intelligence capability from the ground up to turn raw data into actionable insights with an accent on benchmarking and strategic analysis. Focus on designing repeatable frameworks for industry benchmarks, supplying data for marketing and product roadmaps, and driving the Practice 360 strategic initiative.

Location: Remote (Must be based in the US)

Company

hirify.global empowers ambitious aesthetic entrepreneurs to build profitable, independent practices via a category-defining platform for the medspa industry.

What you will do

• Build and maintain a cross-segment benchmark library for membership penetration, service mix, and growth trajectories.
• Deliver monthly and quarterly trend reports for PSMs, sales, and marketing teams to ensure data-driven decisions.
• Provide the analytical engine for the "Practice 360" strategic bet to make customer engagements more credible and specific.
• Generate high-impact industry stats and customer outcome data for external marketing purposes.
• Analyze practice patterns to provide data-backed inputs for the product roadmap.

Requirements

• 4–8 years of relevant experience, ideally in a consulting-to-startup path or early BizOps/Strategy & Ops roles.
• Proven experience building reporting frameworks or benchmarking methodologies from scratch (greenfield experience).
• Must be based in the US.
• Strong analytical rigor with the ability to write clean queries and translate complex data into a compelling story.
• AI-native workflow, utilizing tools like Claude for synthesis and analysis acceleration.
• Ability to earn cross-functional credibility and translate insights into action across various departments.

Culture & Benefits

• Greenfield environment where you design the methodology and own the narrative from day one.
• AI-first culture with access to Claude and purpose-built tooling to operate at high leverage.
• Direct impact and high visibility, working closely with the CEO, product, and GTM leadership.
• Small, high-leverage team (3 people) supporting a company with ~$20M ARR.
• Opportunity to develop deep domain expertise in the rapidly growing $20B+ medspa industry.