Product Support Associate (Fintech)

TL;DR

Product Support Associate (Fintech): Providing technical assistance and configuration support for the ActiveDisclosure cloud-based financial reporting platform with an accent on Azure platform troubleshooting and client issue resolution. Focus on diagnosing root causes of software defects, conducting UAT for new features, and maintaining high service level agreements.

Location: Remote (US)

Company

hirify.global (DFIN) provides software and services that enable clients to communicate with confidence in a complex regulatory environment through content creation, management, and data analytics.

What you will do

• Support clients on complex technical issues related to ActiveDisclosure products and services.
• Diagnose, investigate, and resolve software issues within the Azure platform to identify root causes.
• Document and track case histories, issues, and metrics using Salesforce.
• Participate in user acceptance testing (UAT) for application bugs and new feature releases.
• Perform build/deployment QA verifications and validation testing against the Product Environment.
• Contribute to the improvement of support policies and procedural documentation.

Requirements

• 2+ years of hands-on experience in software or application support.
• Strong knowledge of macOS and Windows operating systems.
• Proficiency in Microsoft Office (Word, Excel, Access, Outlook) and SharePoint.
• Foundational understanding of databases, internet technologies, and XML.
• Familiarity with Agile development practices and basic QA methodologies.
• Must be based in the US.

Nice to have

• Experience supporting SaaS applications.
• Background in Financial Services.

Culture & Benefits

• Recognized as one of America's Most Loved Workplaces for five consecutive years.
• Flexible workplace and competitive compensation.
• Comprehensive benefits package focused on total employee well-being.
• Opportunities for professional growth within a values-driven organization.